Shipping

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer £2.00 flat rate shipping to the UK only at the moment. This covers some but not all of the shipping rate using Hermes because we appreciate you ordering with us we are going to try and cover some of the cost ourselves. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 working days of receiving your shipping confirmation email, please contact us at contact@gigisofi.com with your order details and we will look into this for you.

Shipping to P.O. boxes

As we exclusively use Hermes as our carrier we cannot currently ship to PO Boxes. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@gigisofi.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@gigisofi.com.

  • Rachel Butters

    "I got one of these for Christmas and I love it. Makes me feel far more glamorous than a towel and love that it’s helping the environment!"

  • Katherine Bailey

    "I bought these as Christmas gifts for family and they all LOVE them. Great ethical product. Highly recommend."

  • Stephanie-Mayy Hindley-Morris

    "It’s amazing for mums as well who are so busy x I struggle trying to find the time to dry my hair anyway so this is perfect xx"