Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@gigisofi.com. If your return is accepted, we ask you to return your item via your preferred provided and ensure you select tracked and signed for, as we cannot accept responsibility for any items lost during the returns process without this. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@gigisofi.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • Rachel Butters

    "I got one of these for Christmas and I love it. Makes me feel far more glamorous than a towel and love that it’s helping the environment!"

  • Katherine Bailey

    "I bought these as Christmas gifts for family and they all LOVE them. Great ethical product. Highly recommend."

  • Stephanie-Mayy Hindley-Morris

    "It’s amazing for mums as well who are so busy x I struggle trying to find the time to dry my hair anyway so this is perfect xx"